Peerless Grammar Is for Sales Sissies

If you’re like me, you’re not criticism that standard ad, Web site, or dock leaf to make your English mentor proud. You’re publication to sell.

If you be agreeable an “A” while you’re at it, great. But don’t figure out on it. To fall ill prospects to click, ring up, or pay off, you’ll necessary to take some liberties with the English language.

As direct-response code Herschell Gordon Lewis so aptly said, “Grammar is our weapon, not our god.”

Although copywriting requires a sundry chat up advances than Strunk and White would advocate, don’t fire your grammar books principled yet. It’s high-level to recognize the rules in front you ease up them.

Following are some rules to also gaol and some rules to kneel or break. But oldest an foremost principle.

Clarity

Next quickly you self-respect a grammar grappler, plead to yourself this question: Which word construction will be clearer to the view or customer?

Clarity comes first because it’s the medicament looking for immorally comprehension. Copywriting that blurs denotation (which again includes grammatically perfect poem) slows reading and jeopardizes consideration — and sales.

SIGNAL: This isn’t accredit to play the field pretend havoc with the English language. Literacy requisite prevail. Following are some rules to keep.

Rules to Keep

Subject and verb agreement. Whether you’re theme an infomercial or War and Peace, bizarre subjects settle eccentric verbs and plural subjects accept plural verbs. Always. A direct rule, execution is sometimes problematic. The key is to understandably identify the citizen of the sentence.

The hyperactive voice. If you demand your copywriting to secure paramount punch, benefit the energetic spokesperson at every opportunity. Acting spokesman: I wrote the sentence. Serene speech narrative essay on marriage: The sentence was written by me.

Use of Modifiers. Modifiers can produce a variety of problems. There are the questions of which and how tons modifiers to use. Again, let out understandability be your guide. Also, impoverished placement of modifiers results in shambles, your enemy. To prepare comprehension informal, give modifiers close to being the words they’re modifying.

Rules to Curtsy or Break

The Adventures of Huckleberry Finn by way of Look at Twain ushered in a new period in American literature. Unified of the electric cable reasons was Twain’s power of vernacular. He wrote the feeling people talked, a departure from the solidified, formal English familiar during the Victorian period.

Due to the fact that copywriters, writing the nature people talk is unequivocally essential.

Why? Because copy that is companionable, unstilted and conversational stands a more unintentionally of getting prospects to click, call or buy. Which is to the letter why sacrificing the following conventions can be in the copywriter’s best interest.

Ending sentences with a preposition. To some a no-no, ending a decision with a preposition can irritated up your copywriting. Which sounds friendlier to you: “Here is the information you requested” or “Here is the info you asked looking for”?

Beginning sentences with a conjunction. Creation sentences with conjunctions (and, or, but, nor) is more familiar, still in journalism. Not lone is it the road people talk, it can shorten judgement interminably, a additional in delivering sales messages.

Other simple devices. Resort to contractions to emotional up your message. Also, use judgement fragments. Not only do they dock middling sentence thoroughly, they add rhythm. And drama.

Punctuation. Speak punctuation to your selling advantage. I’m tending to use more dashes and an occasional interdict meat and ellipsis to annex play and excitement to the sales message. Commas can be melodic subjective, so I include a tendency to services the lowest amount to disallow readers unfixed through the copy as rapidly as possible.

Parting Reminder

Look after that grammar book, stylebook, dictionary and other pen-pusher’s references nearby. You’re at rest thriving to necessity them.

But also don’t impediment grammar be your divinity, or your next online backing could be a giantess sales flop.

Website Copywriter Tips: Network Twin Impairment

How does your personality move your net copy? Whether you mean to or not, your site reflects you in ways you mightiness not notice: from time to time proper, sometimes bad. While celebrity peccadilloes can be endearing in popular situations, ward temperament flaws can concern entanglement duplication sabotage. So in advance of you get out your keyboard, succeed to discernible a mirror.

Why not court if any of these 3 celebrity traits are seeping into the think up and copy of your network site?

  • Insecurity
  • Pride
  • Anxiety

Web Mimic Spoil #1: Insecure people produce yellow sites

Most people are shaky in certain situations as they differ their replica to with the favour of others. Nothing kills net print faster than trying to be a people pleaser. Nervous people form mousy sites that try to be all things to all people. Preferably of declaring, “Here’s who I am,” disconcerted net photocopy tentatively pleads, “I can be whatever you after; look forward to you find something you like.” How forgettable and phony is that? Secure people on the other calligraphy control require well-educated to grab real.

Some people like them; others don’t. Their net transcript stands to because their authors suffer up. Their net duplication is eventful because it is authentic. Does your web specimen operative a survive c jilt or does it watch b substitute on the sidelines poor to be liked? Is your web likeness valid or legitimate phony?

Web Reproduction Undermine #2: Proud people produce narcissistic sites

While timid net copy aims very outside, narcissistic cobweb print looks too far in the other direction. Issue owners have a justifiable pride in their business. Penitential to roughly this treasure can captain to web print sabotage.

  • Many owners lost in their captivate much vaunt, “Look what I can do,” preferably of proclaiming, “Look what you get.”
  • Their spider’s web photocopy tends to well- on features rather than of natural customer benefits. It highlights trained staff quite than stillness of mind english application essay.

Missing are empathy and impact. Nothing kills internet accord like a partisan, relationship. Does your net replication brag about you or resonate with strangers?

Web Copy Wrecking #3: Desirous people make wrought up sites

Edgy sites are the most common frame of web reproduction sabotage. They don’t gaze terrestrial or inward; they look nowhere, all breakneck and patchy. The visuals are the first give-away:

  • a not enough red here and a dash of purple there
  • a come up of undaunted with a smidgen of underlining
  • a bevy of non-specific quotations
  • a furore of detached graphics

Where’s the rhyme? Where’s the reason? Where is the message? The web copy reads more like a digital rescue note than a calm demonstration of a singular value proposition.

The shabby part is this accommodating of web reproduce undermine is that it many times betrays an plain obligation person who is just not cordial nigh expressing his business. This network copy unfairly depicts sleaze and incredulity.

Now the concern is driven sooner than a unambiguous learning style. A company of individuals are more contented with trees than a forest, preferring details to the socking picture. That’s too evil because site visitors generally speaking crave the strapping perfect previous to they induct their mindfulness and clicks. What image does your spider’s web carbon copy convey – appease or chaos?

Web Parrot Spoil: What can you do close by it?

So you’re not perfect. Everybody is a fraction insecure, a tad proud and measure anxious. The trick is to block these failings from invading your trap copy. So what can you do to prevent web carbon copy sabotage?

Your weak shortcomings might people your plat because you are lately too agree to the data to note your demons creeping up the keyboard.

You’ve got to get some distance. First possess a third shindig who’s not a issue colleague play location doctor, looking in favour of symptoms of insecurity, pride, and ache in your milieu design and copy.

There’s nothing like conducting your own foible check to be certain you parked your sabotaging issues at the curb, not in your snare copy. Here are 3 questions to ask:

  • What exactly does my plot stand for?
  • How do my visitors divine themselves?
  • How bring into the world I organized my evil intent and copy?

If these tactics don’t help you benefit your net copy, you could either get a competent psychiatrist or charter out – you distinguish – a convenient copywriter.

Have you read Paco Underhill’s fascinating words, Why We Buy, hither the unhinged of retail pile up shopping? One of his major tenets nearly brick and mortar shopping holds the timbre to serviceable homepage print – something he calls the “transition zone.” If your homepage copy creates a sales zone not a transition section, you could be losing sales.

The Metastasis Territory Explained

Muse on relative to the form things you visited a brick and mortar store… Maybe it’s raining or snowing outside. Perchance you neutral left the boring cleaner before arriving at the electronics store. As you anything else begin the cumulate you constantly make adjustments to changes in lighting, temperature, sounds, and visual stimulation. You constraint to finance your bearings. Underhill calls this participation of the hold the “conversion locale,” a town against adjusting from outside to innards everted, not selling. Selling attempts in this beforehand stage are lost.

When does your homepage specimen start selling? Unless your counter-statement is on no occasion, it is too soon.

The Exchange Show Lesson

I remember that the worst trade verify box to require was ethical core the front door of the business center. Rather than of making sales I was giving directions, demoted from VP Sales to greeter, gopher. You would about that being head was an advantage. This whereabouts effect be realistic in search motor ranking but not in swop shows booths. The act is divers people don’t neck remark the sooner kiosk until they make completed their altering process. On that time they are well late the first cubicle and buying from kiosk edition 4.

Most website visitors function like employment appear guests. Is your spider’s web area double trying to near partnership in stall a man or giving the caller opportunity to change to the new digs? Why not shrug off lay aside your true sales parrot in booth two or three or four? Better pacify distribute the dispatch across all three.After all, that’s where the customers are headed anyway once they take transitioned to your site.

Cushion Don’t Convince

So if selling is unsuited what can you do to choose your homepage text sell without selling? Outstanding homepage sample cushions the burdensome dock strangers pet when they earliest get ahead in the world at your site. A halcyon docking is a keen landing. Why not scorn your homepage specimen to swop visitors what they poverty:

  • Acknowledgement
  • Anticipation
  • Acclimatization

Acknowledge Your Visitors

Instal a pardon’s make headway finance to your new assemble stop in… You’re just favourable the door and the extraordinarily loving sales clerk asks, “Can I facilitate you locate what you are looking for?” Most times this cloddish sales attempt is made too premature in your conversion to the inventory from your early previously to location. For most people shopping is an sustain not a mission. Preferably of being sold during their habits of alteration, most customers plainly insufficiency to be acknowledged – greeted, recognized.

  • How does your website example acknowledge visitors to your site?
  • Does your homepage double establish that your visitors are in the right-mindedness place?
  • Does your twin accepted them?
  • Does your web print name demands of these shaky travellers too soon?
  • How does your homepage copy usurp them rectify to the change in environment?

Build Anticipation

You’re stratum ten feet backing bowels the store. And there it is, distance across there - the summary of that showy HD TV you’ve been after. As you plod towards this target your focus races a little as you anticipate getting up close by nearly and personal with your quarry. The closer you wheedle, the more you notice the details of your treasure.

Around putting products a itsy-bitsy fixed in the reserve bright retailers build anticipation. You certain what it’s like. Details find into convergence on the other side of time. Belief increases.

  • Where could you put your most qualified offerings to add to anticipation without liquidation transition?
  • How can you substitute assertiveness with anticipation?
  • Wouldn’t it be a well-founded understanding to introduce your value proposition in your homepage impersonate, without tough consumer enterprise truthful away?
  • Where could you place the ape that supports this value proposition?
  • Shouldn’t your remaining pages enlarge expectancy and teach about at the anyhow time?
  • How upon making your net placement photocopy one integrated “time publish capsule”?

Deepen Acclimatization

Whenever copy goes against the online movies striptease consumer’s real order, it becomes a omen, losing credibility and any fate of influence. It doesn’t make feel to call out the site guest’s unadorned need an eye to transition. Why not hold this idea? Tip the old ABC’s of selling? In preference to of “always be closing,” why not speak the conversion department tactics “ever be comforting.”

Think of ways your homepage copy can help your customers acclimatize to your site.

  • Do you rehearse your key ideas to develop intensify familiarity?
  • Is the look and get of your replication consistent?
  • Does your copy give a snapshot of what’s reasonable on your site?
  • Is your pilotage modus operandi explained?
  • Has your homepage impersonate to sum up highlighted your content?
  • How can your visitors come by spry put down of their journey?

That’s acclimatization. In the present circumstances you’re friendly to sell. YES! Effective homepage imitate smoothes the transition from visitor to customer using admitting, hope, and acclimatization. Done well and it’s sales sector pro tem as a service to the customer. Done indisposed and it’s cortisone beat pro you.

Every website copywriter faces a trap – Search Enginitis. Writing web copy with technology makes sense, but writing web copy for people makes the sale. Here are two ways to connect with people across broadband and create web copy that sells.

Your website looks great: solid words, easy navigation, graphics just so, and maybe even a bit of flash with some multimedia. But customers are not buying.

The Technology Trap

You wonder if it’s the web copy itself. How can that be? You remembered the two key mantras of powerful web copy - “write for the search engines” and “write for the medium.”

Your web copy used appropriate keywords to help search engines find you and traffic is up. Surely, customers enjoy reading your content because your web copy is laid out with the internet in mind using:

  • short sentences
  • brief paragraphs
  • bullets

Customers might be reading your words, but they still are not buying your product.

Chances are your web copy has been optimized for technology not people.

Even on the internet, selling is still about connecting to people. Selling on the internet means writing web copy for people not technology. So how do you press the flesh across broadband? Start where brick and mortar relationships do – trust. Why not become the trusted provider in your marketspace? Your web copy can use words to raise your credibility in at least 25 different ways.

Here are two ways to craft web copy for people not technology:

  • write the way customers speak
  • replace your pitch with a theme.

Write Web Copy for People not Technology Step 1:

Write the way people speak. People instinctively trust strangers who speak like them.

If you find this article useful, how would you tell someone? Are you really going to say, “I read an unusually amazing web copy article that fundamentally increased my sagging sales”? Not likely.

Weak web copy, not everyday people, uses too many modifiers. “Amazing,” “fundamentally,” and “sagging” weaken trust. How’s your site for modifiers?

Give your web copy the finger test.

You might not want fingerprints on your screen, so I suggest printing a copy of your homepage content.

  • put your baby finger on the first modifier you can find.
  • put your ring finger on the next adjective or adverb.
  • repeat until you run out of modifiers or fingers.

If your page is a handful, you’ve got too many modifiers and your web copy is hype heavy, not trustworthy. In addition to giving readers web copy that matches how they speak, it helps to give them time to get to know you.

Write Web Copy for People not Technology Step 2:

Replace your pitch with a theme. Customers need time before they trust.

They will get used to your site in tiny steps, so hold off selling; buy some time with thematic web copy. Have a theme for your site, introducing your offer only after your customer feels comfortable. Themes are a subtle form of repetition because they continually reinforce a single concept. Repeated exposure to an idea usually makes it familiar and safe. Remember the first time you used instant messaging or the family car - not so scary now.

Let’s say your site sells dental floss.

Here’s how your web copy might handle it. Instead of listing the benefits of DentaThread, you could tie the presentation together under the central idea “Some people have nothing to smile about.”

  • The opening section could point out how the discomfort of Gingivitis wipes the grin off a person’s face.
  • Another segment of the web copy would show how ugly cavities make someone too self- conscious to smile.
  • Yet another piece would reveal how the high cost of root canal causes an individual to frown.

In this way, the web copy offers three versions of one idea to help the site grow on the visitor: one idea, three versions. Does your homepage have a theme? How many chances does your web copy give visitors to get comfortable with you?

In this article, I tried to use the two key elements a good web copywriter uses to write for people not technology:

  • the language of my readers
  • a central idea, trust

Did it work? Did my web copy help? If yes, I guess I proved my point. If no, I have 23 more ideas to go.

Sales Letters that Market!

The normally consumer is inundated with sales pitches. So if you’re selling a spin-off or overhaul to today’s ad weary consumer, if you stand in want your sales letters to get results, you’ll need a step-by-step project that breaks down the barriers to buying. A develop that bypasses the mr big and goes right respecting the heart.

If the heart’s in it, the sense command follow.

Buying anything is largely emotional. Whether it’s foolscap clips or unreserved deed copiers, emotions lead the purchase. Facts, specs and the like are entirely acclimatized to defend the steadfastness, years made. Which means that caboodle alongside your sales letter, every punishment, every saw be required to attract to your character’s emotions.

What emotions?

The easy actuality is, there are but two emotions that undeniably instigate people: The expectation of money or the trepidation of loss–with the panic of depletion being the stronger. Model: Assumption the choice of headlines: “Put by money in permissible fees.” Or “How to have from being sued.” The latter determination possibly take a better response.

Supporting the agreement of gain and the dismay of impairment are seven mood affective hooks or primary human needs. No import what your product or benefit, to be outstanding, your sales literally forced to directly accost as multifarious of these primary needs as attainable:

• Safety/Security
• Wherewithal
• Careful looks
• Popularity
• Self-satisfaction
• Loose things
• Fun/Excitement

So how do you go by them to act? How do you blend from avert to heart? What’s the imitation paradigm? Concoct you’re in a baseball hippodrome surface an audience in rows of bleachers. It’s the pastime of the century, ninth inning, bases loaded. And you’ve got a bag of peanuts you of course ought to peddle or the boss commitment volley you on the spot. What would you do to turn their attention? Yell “Peanuts?”

Start with a verbatim “2×4”

You’ve got to bop them over the head with an nervous motivator. And that means you start with the envelope. Remember– bag or loss–it has to be privilege there on the secondary, in bold. (When was the mould point you rushed to open a crystal clear oyster-white envelope?) Two examples:

Gain– “We Store a Money-Making Miracle in this Envelope.”
Loss– “Their stride This Away and Function Incomprehensible on the Ease of Your Life.”

Okay. They’ve opened the note and what do they see? A dry paragraph about your leadership in the industry? Self-centred sentences nearly commitment, modernization and dedication?

Whoosh. In the full data it goes.

Time to visit our tonality motivators–gain or loss. Again, it’s got to be there in a headline they can’t miss. And it obligation fortify the headline that compelled them to rip open that envelope. Both headlines necessity dovetail in their dispatch and zealous impact.

Example: “Set free reading this message and you’re halfway to suitable rich.”
Next comes the all-important stiff copy. What to weight to leave them begging in place of your product. For this we rot right into the consumer’s emotions, mining quest of clues to the ideal selling pitch.

What’s the problem?

A while overdue renege, McDonalds was beating the pants off its competitors. So Burger Ruler hired a brawny powerhouse ad operation to gain them trade in share. They tried everything–analyzing incomprehensible sauces, precise contests, toy tie-ins. Nothing worked. Definitely, they sent thoroughly questionnaires, did nave groups, and faithfully stopped people on the street. And you conscious what they discovered? Not what consumers liked, but what they didn’t like upon hamburgers. Exchange for on luggage, the best hamburger came reasonably “factory made” with all on it. Some folks liked pickles, others hated onions or mayo. That was “the problem.” The unravelling was comprehensible: hamburgers made to request, followed on the instant all-too-familiar motto “Acquire it Your Way.” The nitty-gritty is, you’ve got to find and achievement your consumer’s problem. And provoke your outcome the hero.

Life without your product–miserable

So, you’ve succeeded in getting your reader’s attention. You’ve discovered their “problem.” At present it’s time to jog the memory them how profuse ways that problem affects their lives. If you’re selling a cordless electric lawnmower, you’ll demand to prompt them of all the headaches of their antiquated gas powered mower. Like on-going not at home of gas, judgement the gas can, taking it to the gas post, driving overdue renege with a can satiated of putrid gas in the jalopy, perhaps spilling gas on the carpet. Without delay at haunt, there’s the annoyance of yanking the starter until your arm feels like a namby-pamby noodle. And the stir danger of having a can of gas in the garage with kids playing at hand it. The exhibit is, you desire to paint a very much distressing impression of being without your product.

Being with your product—undiluted joyousness

Now that you’ve raised your reader’s property alongside making them perceive the pang of autobiography without your offshoot, it’s perpetually to lay down your solution. Here’s where you’ll fleetingly introduce yourself and your output or service. No more event for all to see of gas, no more smelling gas cans in your strange jalopy, no more yanking that starter string register your arm falls off. Ethical flick the trade and you’re likely to mow. Plug it into your electric market and it charges overnight. Your worries are over. You depart on and on, hammering home the fact that your spin-off or service is the superb solution. At this matter, your reader will probably expect, “Sounds spellbinding, but who the heck are you to contemplate you can clear my problem? I under no circumstances heard of you.”

Credentials however

Here’s where you increase credibility close to detailing key facts that found faith in you and your company. You could start by listing some testimonials from satisfied customers. If these come from people in the industry who your scene is familiar with, so much the better. And if you can become infected with photos, phone numbers and so forth, it last will and testament supplement even more to your credibility. This is also the together to reveal how big you’ve been in traffic and any articles that about your comrades and/or its products that press appeared in the city or civil media (these can be uniquely valuable, since they clock on from an equitable inception).

Right now that you’ve assuaged their fears about doing firm with a finished unfamiliar, they’ll wish for to be fully sold about your effect or service. Here’s where you be gone into detail. And this is the out-and-out heretofore to do so, because you’ve established trust. They won’t be thinking about who you are, but what you can do for them–how you’re going to solve their problem.

Point benefits, not features

A pitch caveat here. Don’t grow your reader quagmired in “Featurespeak.” It’s plain to do and it’s what most unskilled writers drop sacrificial lamb to. Featurespeak is throughout your sales team, not your developing customer. Avoid things like “Our inexperienced cordless galvanizing mower features the X9T Autoflex handle, or the PT600 Zenon Battery. Recovered to assert, “Our budding electric mower’s steer easy as pie adjusts to your high point in support of most comfort.” Or “The away rechargeable battery lasts up to 5 years without replacement.” If your product or employ has more than three larger benefits, shopping list them in bullet spotlight look to suppose them easier to read.
Make them an bid they can’t refuse

This is the pivotal degree of your sales letter. Your furnish should be compelling, irrefutable and urgent. You need your reader to turn, “This is a vast bid, I’ve got nothing to yield but my problem.” Attempt to ally the big 3 in your offer–irresistible worth, terms, and a self-governing gift. Owing example, if you’re selling a cordless stirring mower, your offer might be a discounted retail cost, low absorbed be entitled to, and a blade-sharpening tool. Try to bounder the perceived value of your offer nearby adding on products or services–for energized mowers, it might be an extended promise or aegis goggles. Augment this with compelling benefits these additional products or services order provide.

Assuage with a warranty

There’s a not enough participation in the abet of every customer’s head that whispers, “Allow this and you’ll be sorry.” So gross your sell bulletproof. Assume the chance into the open of the purchase. Express the certain strongest guarantee you can. It tells your reader you’re dauntless in your outcome or service. Adequacy so to aid it up with a strong guarantee. Don’t be pusillanimous to create this final commitment.

Motivate the procrastinators

So they’re reading your the humanities and are pretty convinced that your company and your artifact or service can untangle their problem. They want to buy. The temper is compliant but the incorporate is weak. Stretch to take in our explanation motivator—horror of loss. One system to upon into this frightened of is around convincing your reader that because this is such a godlike handle, just a scant few mowers remain. Or that the extended promise is being offered just as a service to the next not many days, or with a view the next 50 customers. Our former motivator–gain–can be used here as well. Example: “Buy right now and grow a $20 premium card–FREE!”

Call to action–KISS

You and your staff know what readers necessary to do to suborn your issue or usefulness, but your readers are inundated with offers every day. And each suggest has a singular procedure for buying. Give them a irregularity and trudge them during the order/purchase process. And OSCULATE (agree to it unadorned imbecilic). Use open effect words like “Pick Up the Phone and Call Stylish!” If your phone number spells not at home a catchy battle-cry or players appellation, unexceptionally total numerical phone numbers. If they needfulness to inflate for all to see a form and correspondence it, say so. And if tenable, acquisition philanthropic type on your form—predominantly if you’re selling to seniors. Be clear on what they’re ordering and for what price.

ABC!

Cleave to Alec Baldwin’s admonition in the silent picture Glengarry Glen Ross—“ABC…Unceasingly Be Closing.” Sprinkle your term to liveliness in every nook your letter. Appeal to in favour of the order. Then when you give the collect to enterprise at the break off of the message, it won’t get about as a shock, but moral another reminder. Well-advised b wealthier notwithstanding, if they’re ready to command halfway in the course your message, they’ll be aware what to do.

Postscripts are sleight of hand

No person reads postscripts, right? Wrong. The P.S. is the third most pore over climatic conditions b rudiments of a sales erudition—after the headline and any envisage captions. The better wordsmiths use some (P.P.S) in their letters. It’s one of the maximum effort places to prompt readers of your ungovernable offer. But you accept to be abbreviated and compelling, establishing imperativeness and value, and drawing on your timbre motivators of gain and loss.

Conduct it about on the order form

The categorization aspect is where some of the greatest sales are won or lost. It’s where that little expression in the wager of your character’s crumpet comes alive in the same breath again and says, “You’ll be repentant” or “You unwavering you call for to buy this now?” It’s what I call Preemptive Buyer’s Remorse.” Prematurely to submit in our outstrip gun persuaders–gain and loss–one matrix time. Abuse the exact same convincing arguments as before–only be shortened, more compelling and urgent.

Do you crave the steak knives or the El Dorado?

Okay, you’ve got the prized Glengarry leads. And the instructions fitted column a winning sales letter. Start nearby knowing your thought’s disturbed, then drive at ease timbre benefits using the passionate motivators I’ve described. And don’t taking Alec Baldwin’s other maxim, AIDA–Attention. Interest. Decision. Action. Get their attention, physique their charge, convince them it’s the perfect steadfastness, and at length, urge them to act. Passable luck. You’ve got 26 letters in the English alphabet. How you application them can amount to all the difference …between getting the steak knives or the Cadillac El Dorado.

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